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Before you request a return authorization number (RA#), please note:

  • Returns must be made within 30 days of delivery.
  • Defective DVDs and CDs can be exchanged for the same title only.
  • Unopened DVDs and CDs can be exchanged for any title or returned for a refund.
  • Snacks are not returnable. (You can't return a grape to the supermarket, either. Trust us, we've tried.)
  • Plushies, key chains, wall scrolls, patches, buttons, other novelty merchandise and clearance items are not returnable.
  • If possible, please send returns in the same box with the same packing material we originally shipped.
  • We will try to replicate any problems with your disc. If we cannot find anything wrong with it, we will give you store credit for a trade-in or ship it back at your expense.
  • Name:
    Return reason: Please be specific about problems and include your receipt (invoice) date.


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